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Quangkhai's avatar
Quangkhai
Helpful | Level 5
3 years ago

Cannot log into Dropbox account

I tried to log into my account , but cannot log in, there is an error message as below :    Can you please help me solve that problem ?   Two-step verification text message couldn't be sent. ...
Account Access
Error Messages
Security
VJSC Staff's avatar
VJSC Staff
New member | Level 2

same with my account.

===

I tried to log into my account , but cannot log in, there is an error message as below :
Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>
===

Anybody can help.
Thank you in advance

--
Minh

zquangkhai's avatar
zquangkhai
New member | Level 2
3 years ago

Hi,

 

You should email the dropbox team support and then they will instruct you how to solve the problem.

 

They may ask some questions to verify your account and then they will turn off the two-step verification.

 

Regards,

Khai

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