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Forum Discussion
I Accidently Deleted the Account Associated With My Work HelloFax/Dropbox Fax Account
I paired down my email acounts, I had three I was using daily. The email account I used for the hellofax / dropbox fax account was a gmail account and I removed gmail from that google account, thinking I could add it again if needed. I completely forgot to change the email with the hf/dp account first. I would log in using google; not a username / password. When I removed gmail from my google account it required a new email to be used with the account, which can't be a gmail account since I removed that service. SOOOOOOOOOOOOOOOO when I go to login via the google link it does not recognize the email address. I never had a password and since gmail is removed won't get a reset email though technically it should work to add the gmail service back again but it's not working ... ! It says, sorry we can't finish this task right now. This fax account has lots and lots of important faxes and the fax number is used for my work. I know there are faxes there waiting and I need to send some. I emailed support but have not heard back; I had to list the new email address since the other one is no longer. I am very nervous
Update! I was able to add gmail back to the google account; and logged in here with that account. And I got in! Phew! Thanks for quick response
- Jay
Dropbox Staff
Hi usernameusername123, thanks for bringing this to our attention.
Do you have the ticket ID from when you contacted the support team to locate it on our system?
This will help me to assist further!
Thank you Jay let me look for it one sec, I probably took a screenshot hold on
Ugh I can't find it, will have to resubmit and will come back and reply with ticket number
Thank you!!!!!
It doesn't give a ticket number, only says it was submitted successfully; here is the screenshot
Update! I was able to add gmail back to the google account; and logged in here with that account. And I got in! Phew! Thanks for quick response
- How did you recover the account? What did you do?
