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Forum Discussion
Quangkhai
3 years agoHelpful | Level 5
Cannot log into Dropbox account
I tried to log into my account , but cannot log in, there is an error message as below :
Can you please help me solve that problem ?
Two-step verification text message couldn't be sent. ...
Henry-84
3 years agoNew member | Level 2
Hey Quang Khai. Have you solved your problem yet? I am also having the same problem. I need help!
- Quangkhai3 years agoHelpful | Level 5
No, not yet ! There are many people having the same issue. The dropbox system cannot send SMS to our primary phone number ! Not sure why !
- Hannah3 years agoDropbox Staff
Hey Henry-84 and biwaien123, thanks for your comments here.
Since Quangkhai is already in communication with our support team about this, would you like us to also email you, so we can look into this internally?
- Quangkhai3 years agoHelpful | Level 5
Hi Hannah ,
My problem is solved. Thank you so much for your help.
Regards,
Quang Khai
- Henry-843 years agoNew member | Level 2
Oh no. My data!!! 😓
- biwaien1233 years agoHelpful | Level 5It feels like this is technical issue from Dropbox and as of now there is nothing they can do.
I have not changed my phone, phone number or even my address(Vietnam) so I am pretty sure this is not my fault
Please keep checking and supporting each other to resolve this soon.
Thank you!
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