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Forum Discussion

Quangkhai's avatar
Quangkhai
Helpful | Level 5
3 years ago

Cannot log into Dropbox account

I tried to log into my account , but cannot log in, there is an error message as below :    Can you please help me solve that problem ?   Two-step verification text message couldn't be sent. ...
Account Access
Error Messages
Security
Henry-84's avatar
Henry-84
New member | Level 2

Hey Quang Khai. Have you solved your problem yet? I am also having the same problem. I need help!

Quangkhai's avatar
Quangkhai
Helpful | Level 5
2 years ago

No, not yet ! There are many people having the same issue. The dropbox system cannot send SMS to our primary phone number ! Not sure why !

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Henry-84 and biwaien123, thanks for your comments here.

     

    Since Quangkhai is already in communication with our support team about this, would you like us to also email you, so we can look into this internally?

    • Quangkhai's avatar
      Quangkhai
      Helpful | Level 5
      2 years ago

      Hi  Hannah ,

       

      My problem is solved. Thank you so much for your help.

       

      Regards,

      Quang Khai

       
      • VJSC Staff's avatar
        VJSC Staff
        New member | Level 2
        2 years ago

        chào bạn, mình cũng bị cùng một vấn đề

        vấn đề của bạn đã được giải quyết thế nào thế ạ?

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