We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Quangkhai's avatar
Quangkhai
Helpful | Level 5
3 years ago

Cannot log into Dropbox account

I tried to log into my account , but cannot log in, there is an error message as below :    Can you please help me solve that problem ?   Two-step verification text message couldn't be sent. ...
Account Access
Error Messages
Security
Henry-84's avatar
Henry-84
New member | Level 2

Hey Quang Khai. Have you solved your problem yet? I am also having the same problem. I need help!

Henry-84's avatar
Henry-84
New member | Level 2
2 years ago

Oh no. My data!!! 😓

  • biwaien123's avatar
    biwaien123
    Helpful | Level 5
    2 years ago
    It feels like this is technical issue from Dropbox and as of now there is nothing they can do.
    I have not changed my phone, phone number or even my address(Vietnam) so I am pretty sure this is not my fault

    Please keep checking and supporting each other to resolve this soon.

    Thank you!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!