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I have uploaded 10 1GB files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
Ed G
Community Manager @ Dropbox
https://dropbox.com/support
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Please can anyone explain why I cannot directly download a large file shared by a colleague.
It's very frustrating and extremely shortsighted by DB if they have created this limitation. Why not have a value added service of sharing files like WeTransfer as well as storage and sync-sharing. It seems very logical wouldn't you agree!
Its a 1.4 GB zip file and it stops at around 330MB with the message 'Cannot parse response'. Ive tried Safari and Firefox. I use a Mac pro. What does this mean?
Hi there,
Thanks for posting on Dropbox Forum!
It seems like you´re trying to download a large file. If you are trying to download it from dropbox.com, please note that it´s not possible to download an entire folder that´s over 1 GB.
If the folder is in your account you can use the Dropbox desktop application to download the file to your computer automatically. For more information ckeck out this Help Center article:
Hope this helps! Let us know if your download was successful.
Thanks,
Vivian
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🙂
Hi Patrick,
Thanks for reaching out to us!
I´d like to ask, are you downloading these files from the Dropbox desktop application or from dropbox.com? Also, are you receiving any error messages?
In the event that you are trying to download all 10 files at once from the website, it will not succeed because currently it isn´t possible to download folders that contain more than 10,000 files or are larger than 1 GB via the web interface. If you are trying to download them one by one and the downloading gets stuck, could you try switching browsers and see if it works?
For more info on file sizes check out https://www.dropbox.com/en/help/5.
Otherwise, I'd suggest installing the Dropbox desktop application (http://www.dropbox.com/install) and then let the files sync on your computer.
Keep me posted! I´d love to know if your download was successful. 🙂
Thanks,
Vivian
Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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