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Forum Discussion
Download fails at 315mb every time
I have uploaded 10 1GB files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
- Hi all
Thanks for your patience on this. I have great news!
Our dev team has identified the issue and fixed it. The fix is now being rolled out.
Thanks again for reporting and being vigilants of our community :)
Its a 1.4 GB zip file and it stops at around 330MB with the message 'Cannot parse response'. Ive tried Safari and Firefox. I use a Mac pro. What does this mean?
- Vivian
Dropbox Staff
Hi there,
Thanks for posting on Dropbox Forum!
It seems like you´re trying to download a large file. If you are trying to download it from dropbox.com, please note that it´s not possible to download an entire folder that´s over 1 GB.
If the folder is in your account you can use the Dropbox desktop application to download the file to your computer automatically. For more information ckeck out this Help Center article:
Hope this helps! Let us know if your download was successful.
Thanks,
Vivian
Hi,
I've got the same problem, a 622MB .numbers file, shared with two others.
We've been using it for many months, downloading it regularly with no problem. But now it won't download and I get msg "330.4MB of 621.2MB - cannot parse respo..."
Can you help?
Thanks,
Judi
- Mark
Super User II
For the people now reporting this can you please ensure you log a ticket at http://bit.ly/cm-support with a link to this thread?
For replies it may take a few days, but, you can track at http://dropbox.zendesk.com
The problem continues to this day, January 16, 2017, single files, over 315MB are stopped from being downloaded at that point, I see no one here replying with a solution. A note to Dropbox staff, if any are reading this, my business is being harmed tight now by this. Please fix this asap or I will immediatelyt go to another service.
Same for me....and I started this thread in December. It's a disgrace.
There is one way to complete the download though.
Use Mozilla and then when it fails hit 'retry' and it will pick up where it left off and complete the download.
Not very professional but it works.
Breaking News ... I wanted to tryout PatrickF's Mozilla hack (i.e. "retry" after failure, but tonight everything was apparently working normally. My five disc image files (approx. 3.2 GB each) all downloaded smoothly and quite fast even.
Don't take my word for it, of course. I don't speak on behalf of Dropbox ... speaking of which, I must say I am less than impressed with their service to subscribers.
Surely a good portion of those having had the problem with large files are paying customers who rely on this for distribution to their own clients or customers. And not only do things like disturb their operation ... when there is n information from Dropbox, many of us have probably wasted time trying to figure out: is anything wrong with the files, delete and upload from scratch, is anything wrong with the connections or our users and google, google, and so and so forth.
They really ought to send us some information as soon as they become aware of such a problem, so we can inform our clients, and so we don't have to spend time trying to figure i something else is wrong. They do have email addresses for all accounts, as far as I know!
But anyway, the files in question here, did download fine without exception today.
