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keatonviavattine's avatar
keatonviavattine
New member | Level 2
22 days ago

Video files aren't previewing normally when downloaded

Someone shared a folder with me that contains 7 AVI files, each of which are about 4gb. The videos play correctly in the web version of Dropbox but each one will not play further than around the half...
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  • Jay's avatar
    Jay
    22 days ago

    Hi keatonviavattine, thanks for bringing this to our attention.

     

    Since the video appears normally on the Dropbox site, and you've also had the files synced down within the Dropbox folder, could you try using a different video player on your computer to see if this helps?

     

    Keep me updated with any progress!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
22 days ago

Hi keatonviavattine, thanks for bringing this to our attention.

 

Since the video appears normally on the Dropbox site, and you've also had the files synced down within the Dropbox folder, could you try using a different video player on your computer to see if this helps?

 

Keep me updated with any progress!

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