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Forum Discussion
Download fails at 315mb every time
I have uploaded 10 1GB files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
- Hi all
Thanks for your patience on this. I have great news!
Our dev team has identified the issue and fixed it. The fix is now being rolled out.
Thanks again for reporting and being vigilants of our community :)
Rich
Super User II
Super User II
Justin P.2 wrote:
I'm a very longtime Dropbox user, and rarely have an issue. However, in the last few weeks, I've had some cleints of mine try to download some larger zip files (between 500MB and 2GB usually) who tell me that they are having issues downloading the files.
There seems to be an issue with downloads stopping at about the 315MB mark. Does this seem about right for your clients? If so, I'll merge this thread into the larger one which discusses that issue.
Yes! One client specifically said it keeps stopping at 314MB. The weird thing is that it's not for all my cleints. Some are downloading larger files with no problems.
Unfortunately, I don't have the computer/browser specs of all my clients.
Let's hope it can be resolved soon.
Justin- Can I just say again, this is an issue, dropbox know it's an issue. I have been talking to them via email and they commented on facebook. They have a link to this thread.. This is a paid service, and those of us that use dropbox for our business are suffering, 3 weeks on and still no official word. NOT ON!
Many people are having this issue, across browsers and computers, some files over 314mb stall, throw a network error message and never pick up again!
