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Forum Discussion

PatrickF's avatar
PatrickF
Helpful | Level 5
8 years ago

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
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Error Messages
  • Ed's avatar
    Ed
    8 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
Justin P.2's avatar
Justin P.2
Collaborator | Level 10
8 years ago

I'm a very longtime Dropbox user, and rarely have an issue. However, in the last few weeks, I've had some cleints of mine try to download some larger zip files (between 500MB and 2GB usually) who tell me that they are having issues downloading the files.

 

Sometimes there is a language barrier so it's hard to know for sure, but it sounds like the downloads never finish or time out. 

 

Normally I would call this an end user problem related to their ISP but more and more clients are reporting this issue so I'm wondering if there is an issue on the Dropbox server side.

 

Any help would be appreciated.

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