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Forum Discussion

PatrickF's avatar
PatrickF
Helpful | Level 5
8 years ago

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
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Error Messages
  • Ed's avatar
    Ed
    8 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)
PatrickF's avatar
PatrickF
Helpful | Level 5
Hi Vivian,

Thanks for the response.

It is happening on multiple computers and multiple diffferent browsers from people trying to download around the world.

It is purely one file at a time not all at once.

And they each fail at 315mb, every time. Both through desktop and the app.

What could the reason be? This has caused so many issues!

Thanks,
Patrick
Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
Have you checked to see its uploaded fully?

The desktop app doesnt show when a file fails, so, if its downloading (and then showing) a 315mb file Dropbox believes that is the full file
  • PatrickF's avatar
    PatrickF
    Helpful | Level 5
    8 years ago
    Hi Mark,

    Thanks for your reply.

    I have 1TB of space so that's not the issue. The files are in a .zip so it's not a video preview. And they have been fully uploaded as their file size is clearly written on the desktop version.

    There is nothing wrong with the files either. They are all in excess of 1GB. And they each fail at 315mb exactly for everyone that tries to download them. It can't be a coincidence! Very frustrating any ideas would be appreciated.

    Thanks,

    Patrick
      • Jens_DK's avatar
        Jens_DK
        Helpful | Level 5
        8 years ago

        It is true that thread starter can do a helpdesk case, but it would be nice to have the solution published here too. I am having the same problem - only, I got the stop point down as more like 336 mb every time.

         

        I have a 1 TB account (abt 10% used), and at issue is 5 *.iso files of about 3.2 gb a piece. It worked fine as recently as a couple of weeks ago, and the files have not been changed.

         

        Please do not suggest installing the desktop client, because the whole idea of having Dropbox in the first place was so that people without a subscription or without the required 16 GB space available could download them via a browser. If not, the whole scheme goes kaput.

         

        Hope to hear a comment on whether this is a temporary problem or something worse?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    Just thinking, as you cannot see file size online, have you used 10gb of space at www.dropbox.com/account for the files?
    Have they got a green tick on your computer if you uploaded via the desktop software?

    What soft of software are they? They arent videos are they that somebody could be accidentally downloading the preview of instead of the actual one?

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