Not receiving 6 digit verification code

[elhdesigner]

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

[SirliK]

Hi Nancy,

I managed to log in into dropbox support forum with my right email aadress that has problems recieving 6 digit verification code.
Please try to send me an email.

All other emails are coming in nicely, except dropbox emails.

[Walter]

Hey @SirliK, thanks for the nudge here. I've just sent you an email to look further into this internally. 

Please have a look at your inbox and we'll take it from there.

[bgbogabi]

I have the exact same problem. No emails received. I’m finding it hard that there is no one to actually talk to about any issues.

[Hannah]

Sorry to see that you're having this issue, @bgbogabi.

Can you check Sam's solution on this thread, to see if the info there helps you?

[Jimi14]

Tried all I know , email been deleted ,that’s associated with drop box , can set up new email with same email address but still can’t receive email with the 6 digit code

[Megan]

Hey there, @Jimi14, welcome to our Community! 

Would it be okay for me to send you an email, in order for us to have a closer look into this?

Let me know more!

[Jimi14]

Hi @Megan 
Yes that is fine , could you send to [email removed as per Community Guidelines] please

[Megan]

Hi @Jimi14, I can only create a ticket using the email address linked to your Community profile.

It's not the same as the one you mentioned though. I just created the ticket on my end for you, I'll see you there!

[Jimi14]

@megan I verified my email in a reply but nothing since ?

[Megan]

I just saw your response, I'll get back to you asap @Jimi14!