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Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Settings
emails
Security
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

NHT's avatar
NHT
Explorer | Level 4

I have been trying to access my dropbox and have not received any 6 digit access code email.

I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem.

 

Need help, please.

 

Thanks.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi NHT, welcome to our Community! 

 

Since we would need some account-specific info, in order to help you with your 6 digit verification code access, can I send you an email, in order for us to have a closer look into this? 

 

Keep me posted, and we'll take it from there! 

  • NHT's avatar
    NHT
    Explorer | Level 4
    2 years ago

    Hi @Megan

     

    Thanks for your prompt answer.

     

    Yes, of course you can sent email.

     

    Thanks.

     

    Nuno

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi NHT, I just sent you an email, I'll see you there!

      • NHT's avatar
        NHT
        Explorer | Level 4
        2 years ago

        Hi Megan,

         

        I didn't receive any email.

  • Zairul's avatar
    Zairul
    New member | Level 2
    12 months ago

    Hola Megan and Good day 

    Hope you doing fine there. 
    By the way, I can’t access my Dropbox account which is email ID is 
    [email removed as per Community Guidelines]
    After key in my password, security code will be sent to my email but then I didn’t get it 

    Can you please help me? 
    And you may contact me at 
    removed

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