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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Settings
emails
Security
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

AsiDul's avatar
AsiDul
Explorer | Level 4
2 years ago

I am not getting an email for me to put. the 6 digit code after I login. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi AsiDul, let's jump right into this! 

     

    Can I send you an email, in order for us to have a closer look into this?

     

    Keep me posted! 

    • AsiDul's avatar
      AsiDul
      Explorer | Level 4
      2 years ago

      We were able to recover it! Thank you so much!

    • lityum's avatar
      lityum
      Explorer | Level 3
      2 years ago

      Hello I've same problem. 

       

      My e-mail is [removed per Community Guidelines]

       

      I cant receive any 6-digit code

       

      Im writing my friend account because I couldnt login anyway. 

       

      I have access to my e-mail [removed per Community Guidelines]

       

      pls help me Megan:) 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi lityum! Did you check the spam folder of your Dropbox’s email address? Have you added no-reply@dropbox.com to your email contacts?

         

        If you have any linked devices to that account, double check their notifications, too. You may be able to find the one-time code there.

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