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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Jay
Dropbox Staff
Dropbox StaffHi elhdesigner, thanks for bringing this to our attention.
Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?
Are you writing to us now on the Community from another account?
This will help me to assist further!
Sir, please solve my problem. Sir, I have two Dropbox accounts! One is opening, the other is not opening. There is a problem with the mail ID in it. I remember the password but I do not remember the mail ID of Dropbox.
- Jay
Hi Meraj ansari, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
