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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Jay
Dropbox Staff
Dropbox StaffHi Sirli, thanks for bringing this to our attention.
Could you clarify what steps you've already taken? Have you added no-reply@dropbox.com to your contacts list and checked your spam folder?
Have you contacted your email service provider to see if they could be restricting emails from the following Dropbox domains?
This will help me to assist further!
Hello Jay,
All steps have been done, no-reply@drop... has been added to contacts. Spam is empty. suupport told that there are no restrictions.
My email was deleted and now our support restored my email.
My friend got immediately 6 digit verification code.
- Jay
Could you clarify what support you're referring to, from Dropbox or another company?
- Well I have new device and now when I try to login into my Dropbox account it sends me a 6 digit code to my email for verification so I can access it but the problem is in my email there is no 6 digit code I don’t receive anything not even in spam folder
- Megan
Hi Syllanis, welcome to our Community!
Have you tried adding the no-reply@dropbox.com address into your contacts list, in order to ensure that email goes through?
Let me know, and we'll take it from there!
- I tried but unfortunately still nothing.
- i want to login to new device , once i key in my email and password , i will receive code to my email for login , but until now i did not receive any code for login purpose
- Megan
Hi Alifz, let's jump right into this!
Just to make sure we're on the same page: do you have access to the email address linked to your Dropbox account?
If so, then have you added no-reply@dropbox.com to your contacts list, in order to ensure that email goes through?
Let me know more, and we'll take it from there!
- does not send a six-digit password to access an account registered via @mail.ru. I had an account before and access via recovery, but when I try to send the code, no email messages are received
- Megan
Hey Saxa421, let's jump right into this!
As a first step, have you added no-reply@dropbox.com to your contacts list, in order to ensure that email goes through?
If I were you, I'd also check the spam/junk folder in my inbox to see if there is any sign of the email there.
Keep me posted, and we'll take it from there!
- No. no-reply@dropbox.com was not linked to contacts. There are no messages in inboxes, spam or trash either.
The mail to which the account is linked is ....ov@mail.ru (it does not receive messages from dropbox at all. I also created an account with ...@gmail.ru and all messages, password verification goes well.
but the problem is that everything is on ...@mail.ru, but I can’t log in because the messages don’t arrive.
Please tell me how to solve this issue.
