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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
I couldn't log in to the original account so I made a new one to ask the community.
I formatted my laptop and reinstalled dropbox, I was asked to type in the 6 digit code. I'm not receiving the 6-digit verification code via e-mail. I've tried "Send a new code" several times and tried everything you guys posted on help center(adding no-reply@, checking the spam mailbox etc...). I even asked the e-mail provider to look into this problem, but they said there's nothing wrong with the e-mail account.
Hope you guys can help me please
- Walter
Dropbox Staff
Hey fugu1003, sorry to hear you're having issues with this.
Have you made sure that you're looking at the correct email address?
If you did, could you try another browser to request the new code email?
Let us know of any updates!
Thanks for quick reply Walter.
Yes I'm pretty sure I'm looking at the correct account. I'm paying monthly bill for this account.
I tried multiple times with different browsers(Chrome, Edge, Safari, Dropbox App) and I still don't receive the code.
Alexis G.1Super User
Wow. I have the same issue. I'm not receiving the codes.
I have about 15 Dropbox clients (I'm an Super User and Admin) and experience this type of thing more and more every week. This is really annoying!
Today I just want to log in to check the renewal (happening in a few days) and check the admin console and I cannot log in.
Why is this happening? the mailbox is fine, I can send emails to this mailbox from Hotmail, Gmail, and corporate email and all emails are received in under 5 seconds, so why I don't get the code from Dropbox?Any advice?
- Alexis G.1
I'm trying to login in one of my client's dropbox accounts (I'm an admin) - Dropbox Business.
email accepted,
password accepted.
Now the screen says I need to enter the 6 digit code.
I'm not getting the code.
Resend... no luck...
Already opened a ticket, but any suggestions? This is really annoying and several days ago the same happens with another client. A tech was trying to login into Dropbox to remove one machine from the devices list and the 6-digit code never arrived. I was able to login with the admin account and delete the machine but we see more and more of these issues with our clients. Why Dropbox mails are failing to reach mailboxes? any idea?
BTW, can we add a 2nd 2FA MFA option like google authenticator or MS authenticator to this login process so we don't only relies on email confirmation?
Alexis G.1 Hey I hope we can figure things out.
Yes it's really annoying...and I agree with your authenticator thing. Pretty much necessary I think.
- Hannah
No worries, Alexis, in that case, can I email you, so we can sort this out?
- Hannah
Hey Alexis G.1, thanks for reaching out and sorry to see you're having this issue.
If you haven't already, please try the following steps, to see if they help:
- Check the spam/junk folder of the email
- Add no-reply@dropbox.com to the email contacts
- Try to login from a different browser/private browsing window
- Alexis G.1
1- spam folder it's empty.
2- no-reply@dropbox.com it's already in the white/allowed list.
3- I try with Edge, Chrome, Firefox, same results.
4- I try private browsing. I never received the code
The email it's OK, I send multiple emails to the same mailbox and all received without a glitch... but we don't receive the code so I cannot login to renew our Business Suscription.
How bad is this Dropbox. I cannot access my dropbox. Got email, password everything but they are not sending a code to my email so I cannot get in. Cannot contact support, the bot is the most pointless thing and so is all the other questions and options.
I had the same problem (I have several clients and most of them have the same issue).
In some cases, the codes don't arrive to the email. The mailboxes are fine and spam folder it's empty. Mailboxes receives mails from other recipients without any issues... just the Dropbox codes are not being sent.
When I was able to contact support by chat, support fixed it... they did "something" on the backend and codes started to arrive to email addresses.
The problem is in some scenarios we cannot contact support because we cannot login. If we cannot login, the support chat is unavailable!
- Jay
Hi Alex2222, if your users are unable to login to the account, they can get in contact with our support team directly to look into this matter in more detail.
This can be done by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there they should be able to contact support.
