We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

SOBrien1's avatar
SOBrien1
New member | Level 2
9 days ago

Not receiving the verification email

We've tried requesting a verification email in both Edge and Firefox and the emails are not being sent. I have checked the spam filter and there's no messages logged there. 

Account Settings
    • SOBrien1's avatar
      SOBrien1
      New member | Level 2
      3 days ago

      Good morning Hannah,

       

      I already have that email in my contacts for my other email address.  This email address is an alias because someone how my dropbox got deleted from my original email address.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 days ago

        Hi SOBrien1, I just sent you an email!

         

        I'll be happy to see you there, thanks!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!