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SOBrien1's avatar
SOBrien1
New member | Level 2
2 months ago

Not receiving the verification email

We've tried requesting a verification email in both Edge and Firefox and the emails are not being sent. I have checked the spam filter and there's no messages logged there. 
Account Settings
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Sorry to hear that you're having this issue, SOBrien1.

 

Have you also added no-reply@dropbox.com to your email contacts, to see if that helps?

 

Let me know.

  • SOBrien1's avatar
    SOBrien1
    New member | Level 2
    2 months ago

    Good morning Hannah,

     

    I already have that email in my contacts for my other email address.  This email address is an alias because someone how my dropbox got deleted from my original email address.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hi SOBrien1, I just sent you an email!

       

      I'll be happy to see you there, thanks!

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