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Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
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emails
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  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Ashish soni's avatar
Ashish soni
New member | Level 2
ड्रॉपबॉक्स में मैं अपनी आई डी पासवर्ड डालकर लॉगिन कर रहा हूँ उसके पश्चात मुझे मैसेज शो हो रहा है कि आपकी ई मेल पर कोई कोड भेजा गया है उसे डालें
लेकिन कोई ई मेल नही आ रहा है
कैसे इस समस्या का समाधान किया जा सकता है
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

नमस्ते @आशीष सोनी, इसे हमारे ध्यान में लाने के लिए धन्यवाद।

 

क्या आप यह देखने के लिए अपने इनबॉक्स में no-reply@dropbox.com जोड़ने का प्रयास कर सकते हैं कि दोबारा साइन इन करने का प्रयास करते समय आपको कोड प्राप्त होगा या नहीं?

 

साथ ही, क्या यह मान लेना सुरक्षित है कि आपके पास अपने ड्रॉपबॉक्स खाते से जुड़े ईमेल पते तक पहुंच है?

 

मुझे सूचित करते रहें, और हम इसे वहां से ले लेंगे!

 

पुनश्च: मैंने ऊपर अपने संदेश का एक स्वचालित अनुवाद शामिल किया है, यदि आपको कोई त्रुटि मिले तो उसके लिए क्षमा चाहता हूँ।

 

--

 

Hi Ashish soni, thanks for bringing this to our attention.

 

Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again?

 

Also, is it safe to assume that you have access to the email address linked to your Dropbox account? 

 

Keep me posted, and we'll take it from there!

 

PS: I've included an automated translation of my message above, apologies for any mistakes you might find. 

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