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Forum Discussion
Need a refund of a yearly plan to change it to monthly
Hello,
I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information would I need to share?
Just select Account followed by Get help with other issue.
- Rich
Super User II
As this is a billing/account related issue, you'll need to contact Support regarding this.
Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).I can not open a ticket, since the option that I choose to pay with; iDeal (which is specific to the Netherlands as far as I know), is not a chosable option. Any other options?
- Rich
Just select Account followed by Get help with other issue.
- Thanks, Rich. I just did this but there was no indication that my "email" was sent. This company sucks. So many misdirections and hoops to jump through to get nowhere.
Thanks. I did receive an email verifying that my message was received by Dropbox Support.
- I didn't mean for this to charge my card at all I was try to find how to delete my account then it took me to the free one charge my mind about it and I don't know what I did but it charge me for something and I don't want it I just want to delete my account and get a refund back please I don't want anything charge to my card I'm sorry and thank you for fixing it
They charged me for an annual plan for 1200$ that i choose monthly. Now dropbox is saying there is nothing they can do, and there are no refunds! This is corporate greed at its worst. I have now had to fight this with my bank, and thinking about taking my story to the local news because this seems to be an ongoing problem.
People are becoming entraped, and 1200 is more than half of what I make a month. I haven't even used the 4 other licenses they charged me for. I lost my only brother this year, its been hard enough. Dropbox is supposed to be a respectable company, how can they have such a little heart. I am now in financial problems and my life is even worse.
I am so depressed over this, i even offered to pay for the month and to keep using their service if they switched me to a monthly plan and they said no.
Rob_CashDropbox Staff
albertalindsay wrote:
They charged me for an annual plan for 1200$ that i choose monthly. Now dropbox is saying there is nothing they can do, and there are no refunds! This is corporate greed at its worst. I have now had to fight this with my bank, and thinking about taking my story to the local news because this seems to be an ongoing problem.
People are becoming entraped, and 1200 is more than half of what I make a month. I haven't even used the 4 other licenses they charged me for. I lost my only brother this year, its been hard enough. Dropbox is supposed to be a respectable company, how can they have such a little heart. I am now in financial problems and my life is even worse.
I am so depressed over this, i even offered to pay for the month and to keep using their service if they switched me to a monthly plan and they said no.
Just checked, and it looks like you were refunded fully. Hope that makes your day a bit better.
- Rob_Cash
505natedawg505 wrote:
I didn't mean for this to charge my card at all I was try to find how to delete my account then it took me to the free one charge my mind about it and I don't know what I did but it charge me for something and I don't want it I just want to delete my account and get a refund back please I don't want anything charge to my card I'm sorry and thank you for fixing itIt appears that you have started a Dropbox Business Trial, which means you have a 30 day window to cancel the trial without being charged.
You should be able to do so from this link: Cancel my trial
- I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information would I need to share?
- This is the worst company I ever dealt with there community boards looks like it was created by a 5yo and there chat service is even worse.. Dropbox is a broken product and dosent integrate with gmail or iPhone well... I will never recommend this garbage to any of my clients again.
