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Forum Discussion
Need a refund of a yearly plan to change it to monthly
Hello,
I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information w...
Just select Account followed by Get help with other issue.
I didn't mean for this to charge my card at all I was try to find how to delete my account then it took me to the free one charge my mind about it and I don't know what I did but it charge me for something and I don't want it I just want to delete my account and get a refund back please I don't want anything charge to my card I'm sorry and thank you for fixing it
They charged me for an annual plan for 1200$ that i choose monthly. Now dropbox is saying there is nothing they can do, and there are no refunds! This is corporate greed at its worst. I have now had to fight this with my bank, and thinking about taking my story to the local news because this seems to be an ongoing problem.
People are becoming entraped, and 1200 is more than half of what I make a month. I haven't even used the 4 other licenses they charged me for. I lost my only brother this year, its been hard enough. Dropbox is supposed to be a respectable company, how can they have such a little heart. I am now in financial problems and my life is even worse.
I am so depressed over this, i even offered to pay for the month and to keep using their service if they switched me to a monthly plan and they said no.
Rob_CashDropbox Staff
albertalindsay wrote:
They charged me for an annual plan for 1200$ that i choose monthly. Now dropbox is saying there is nothing they can do, and there are no refunds! This is corporate greed at its worst. I have now had to fight this with my bank, and thinking about taking my story to the local news because this seems to be an ongoing problem.
People are becoming entraped, and 1200 is more than half of what I make a month. I haven't even used the 4 other licenses they charged me for. I lost my only brother this year, its been hard enough. Dropbox is supposed to be a respectable company, how can they have such a little heart. I am now in financial problems and my life is even worse.
I am so depressed over this, i even offered to pay for the month and to keep using their service if they switched me to a monthly plan and they said no.
Just checked, and it looks like you were refunded fully. Hope that makes your day a bit better.
It makes my LIFE better. Thank you DropBox for doing this, it really means more to me than I could ever express.
Sincerely,
Alberta
The same thing just happened to me, I was researching dropbox for my company and somehow charged to my personal paypal $750.00. We will likely move forward with dropbox but at my company's expense, not mine. How did this happen?
- rob, please help me check for a refund. i don’t intend to use dropbox. i don’t understand dropbox either especially the business. i am just charged today and within this day an hour im asking for a refund. i am single mom of 2 kids and i can’t afford to waste a hefty 750. please please help me. i’m begging. i have no idea where to get my money for my kids this month. please.
- Mark
Super User II
You need to log a ticket as has been stated already.
You can do that at www.dropbox.com/support
You can then track at http://dropbox.zendesk.com
albertalindsay wrote:They charged me for an annual plan for 1200$ that i choose monthly. Now dropbox is saying there is nothing they can do, and there are no refunds! This is corporate greed at its worst. I have now had to fight this with my bank, and thinking about taking my story to the local news because this seems to be an ongoing problem.
People are becoming entraped, and 1200 is more than half of what I make a month. I haven't even used the 4 other licenses they charged me for. I lost my only brother this year, its been hard enough. Dropbox is supposed to be a respectable company, how can they have such a little heart. I am now in financial problems and my life is even worse.
I am so depressed over this, i even offered to pay for the month and to keep using their service if they switched me to a monthly plan and they said no.
Thats really shocking, i am really sorry to read this situation and i completely agree, more horror stories, strange how they say you cant get a refund and resist against you then you ended up with one, this company drags you through the mud to get a refund at your expense.
I am having a very similar problem, and it seems we are not the only ones. They charged me $750 for a business account w/ 5 licences! I don't need a business account and would never intentionally purchase a bunch of licenses. I thought I purhcased a simple indivudal upgrade for $12.50/mo.
I'm so upset- it is so much money!!
