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FrozenPizza's avatar
FrozenPizza
Explorer | Level 3
9 months ago
Solved

I was charged for a yearly subscription for Plus but it's not on my account

I have been using Dropbox for a month because of work and want to upgrade to Plus so I bought the yearly subscription 2 days ago. The billing site said that the transaction is pending but today it changed to being completely empty though my bank account was charged for 120€. I have checked on my other Dropbox accounts and there is no Plus. The transaction details on my bank account don't show a 12 digit number. (I purchased via a debit card in germany) Does anyone know what I can do?

cancellations
Payments
upgrades
  • Sakura K's avatar
    Sakura K
    2 years ago

    ara55 さん、こんにちは！

     

    Dropbox側では Thunderbird と正式なインテグレーションがございません。

     

    もしこのアドオンを使用して、Thunderbird から Dropbox にファイルをリンクしている場合も、

    「このアドオンはDropboxによって所有されておらず、Dropboxとは提携していません」と記載されています。
    そのため、詳細に関してはThunderbirdまで直接お問い合わせいただく必要があります。

     

    必要に応じて、代わりに共有リンクを使用して、必要なファイルを Dropbox にコピーし、メールに貼り付けることができます。

    この情報がお役に立てば幸いです!

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I have been using Dropbox for a month because of work and want to upgrade to Plus so I bought the yearly subscription 2 days ago. The billing site said that the transaction is pending but today it changed to being completely empty though my bank account was charged for 120€. I have checked on my other Dropbox accounts and there is no Plus. The transaction details on my bank account don't show a 12 digit number. (I purchased via a debit card in germany) Does anyone know what I can do?

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I have been using Dropbox for a month because of work and want to upgrade to Plus so I bought the yearly subscription 2 days ago. The billing site said that the transaction is pending but today it changed to being completely empty though my bank account was charged for 120€. I have checked on my other Dropbox accounts and there is no Plus. The transaction details on my bank account don't show a 12 digit number. (I purchased via a debit card in germany) Does anyone know what I can do?

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I was charged for a yearly subscription for Plus but it's not on my account","moderationData":{"__ref":"ModerationData:moderation_data:786989"},"body":"

Hi there FrozenPizza - sorry to hear about this.

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Did you try our self-served look-up tool to identify the email address that's associated with the charge?

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If you did and it didn't help, let me know here and I'll reach out via email to investigate further.

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\n

Thanks!

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Thanks for the reply Walter.

 

Yes, I have tried the look-up tool you linked but my bank statement doesn't have any 12 digit codes inside it, so it didn't help. I can send it to you via email if you contact me.

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Sure thing FrozenPizza

\n

 

\n

I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

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