You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I'm paying for a subscription, but can't access the account.
I realized I have a duplicate Dropbox account with a recurring subscription. I need to close or downgrade this account, but I can't log in because that email address no longer exists (from 7 years ago). The chatbot says to log in and change the email, but I can't do this because the two-factor verification is sending the code to the nonexistent email. I can't access support because I can't log in. I'm stumped!
Contact support at www.dropbox.com/support while not logged in. That even includes to here - you can then get an option to contact support for account issues. Note that using an incognito window will often make it easier
- Mark
Super User II
Contact support at www.dropbox.com/support while not logged in. That even includes to here - you can then get an option to contact support for account issues. Note that using an incognito window will often make it easier
