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Forum Discussion

lillelund's avatar
lillelund
New member | Level 2
4 months ago

Someone's using my card to pay for a Dropbox subscription.

Hi, someone is using credit card to pay for Dropbox subscription, ID information on the page is not recognized, and I even do not have information what account is accosted with the card. I cannot fill in the Billing Request Form as bot suggests as I have a basic plan by myself. NEED HELP with identification, and cancellation this subscription, as well as refund


  • lillelund wrote:

    someone is using credit card to pay for Dropbox subscription ... NEED HELP with identification, and cancellation this subscription, as well as refund


     

    First step... If you've been charged and didn't give Dropbox your billing information, you should be contacting your bank. If they're doing it with Dropbox there's not preventing them from doing it with other services, and cancelling the charge at Dropbox doesn't fix the overall problem.


    To contact Support directly, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    lillelund wrote:

    someone is using credit card to pay for Dropbox subscription ... NEED HELP with identification, and cancellation this subscription, as well as refund


     

    First step... If you've been charged and didn't give Dropbox your billing information, you should be contacting your bank. If they're doing it with Dropbox there's not preventing them from doing it with other services, and cancelling the charge at Dropbox doesn't fix the overall problem.


    To contact Support directly, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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