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Forum Discussion

1004965's avatar
1004965
Explorer | Level 3
4 months ago

I'm paying for a subscription, but can't access the account.

I realized I have a duplicate Dropbox account with a recurring subscription. I need to close or downgrade this account, but I can't log in because that email address no longer exists (from 7 years ag...
cancellations
Dropbox Plus
Payments
  • 1004965's avatar
    1004965
    Explorer | Level 3
    4 months ago

    Thanks Mark for that info -- I sent a message via that link and am waiting to see if there's a solution.

    • 1004965's avatar
      1004965
      Explorer | Level 3
      4 months ago

      Support was able to resolve this -- thanks Mark for the pointer!

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