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Forum Discussion
Payed for the subscription, didnt get the upgrade
Hi there,
An hour ago i've purchased the Dropbox Plus subscription.
119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update.
It still says that I have no storage and need to upgrade,
But I just did that and payed for it.
I have not recieved an email. And I have not received an invoice about my payment,
eventho I did pay 119,88 euro's for Dropbox Plus for a whole year.
What do I do now? Can I get my money back?
Greetings,
Mik Schreuder
- Jay
Dropbox Staff
Hi MikSchreuder18, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
Any details you can provide would be great!
Hi Jay,
Ik heb het gedaan op de app.
ik zie niks bij mijn facturen. heb ook geen email gehad.
er is wel 119,88 euro van mijn bankaccount af gegaan.
de kosten zijn naar Dropbox gegaan.
Groet,
Mik Schreuder
- Jay
Is this via the Android or iOS app, as it does affect us on how to locate the purchase?
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Is dit via de Android- of iOS-app, omdat dit invloed heeft op hoe we de aankoop kunnen lokaliseren?
