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Forum Discussion
Need a refund of a yearly plan to change it to monthly
Hello,
I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information w...
Just select Account followed by Get help with other issue.
I didn't mean for this to charge my card at all I was try to find how to delete my account then it took me to the free one charge my mind about it and I don't know what I did but it charge me for something and I don't want it I just want to delete my account and get a refund back please I don't want anything charge to my card I'm sorry and thank you for fixing it
Rob_Cash
Dropbox Staff
Dropbox Staff
505natedawg505 wrote:
I didn't mean for this to charge my card at all I was try to find how to delete my account then it took me to the free one charge my mind about it and I don't know what I did but it charge me for something and I don't want it I just want to delete my account and get a refund back please I don't want anything charge to my card I'm sorry and thank you for fixing it
It appears that you have started a Dropbox Business Trial, which means you have a 30 day window to cancel the trial without being charged.
You should be able to do so from this link: Cancel my trial
