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Wouter0301's avatar
Wouter0301
New member | Level 2
8 years ago

Need a refund of a yearly plan to change it to monthly

Hello,   I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information w...
cancellations
Payments
  • Rich's avatar
    Rich
    8 years ago

    Just select Account followed by Get help with other issue.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 years ago

As this is a billing/account related issue, you'll need to contact Support regarding this.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

  • Wouter0301's avatar
    Wouter0301
    New member | Level 2
    8 years ago

    I can not open a ticket, since the option that I choose to pay with; iDeal (which is specific to the Netherlands as far as I know), is not a chosable option. Any other options?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      8 years ago

      Just select Account followed by Get help with other issue.

  • SLINK's avatar
    SLINK
    New member | Level 2
    7 years ago
    Thanks, Rich. I just did this but there was no indication that my "email" was sent. This company sucks. So many misdirections and hoops to jump through to get nowhere.
  • SLINK's avatar
    SLINK
    New member | Level 2
    7 years ago

    Thanks. I did receive an email verifying that my message was received by Dropbox Support.

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