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Forum Discussion
Need a refund of a yearly plan to change it to monthly
Hello,
I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information w...
Just select Account followed by Get help with other issue.
Rich
Super User II
Super User IIAs this is a billing/account related issue, you'll need to contact Support regarding this.
Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).
I can not open a ticket, since the option that I choose to pay with; iDeal (which is specific to the Netherlands as far as I know), is not a chosable option. Any other options?
- Rich
Just select Account followed by Get help with other issue.
- Thanks, Rich. I just did this but there was no indication that my "email" was sent. This company sucks. So many misdirections and hoops to jump through to get nowhere.
Thanks. I did receive an email verifying that my message was received by Dropbox Support.
