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Forum Discussion
Need a refund of a yearly plan to change it to monthly
Hello,
I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information w...
Just select Account followed by Get help with other issue.
They charged me for an annual plan for 1200$ that i choose monthly. Now dropbox is saying there is nothing they can do, and there are no refunds! This is corporate greed at its worst. I have now had to fight this with my bank, and thinking about taking my story to the local news because this seems to be an ongoing problem.
People are becoming entraped, and 1200 is more than half of what I make a month. I haven't even used the 4 other licenses they charged me for. I lost my only brother this year, its been hard enough. Dropbox is supposed to be a respectable company, how can they have such a little heart. I am now in financial problems and my life is even worse.
I am so depressed over this, i even offered to pay for the month and to keep using their service if they switched me to a monthly plan and they said no.
Rob_Cash
Dropbox Staff
Dropbox Staff
albertalindsay wrote:
They charged me for an annual plan for 1200$ that i choose monthly. Now dropbox is saying there is nothing they can do, and there are no refunds! This is corporate greed at its worst. I have now had to fight this with my bank, and thinking about taking my story to the local news because this seems to be an ongoing problem.
People are becoming entraped, and 1200 is more than half of what I make a month. I haven't even used the 4 other licenses they charged me for. I lost my only brother this year, its been hard enough. Dropbox is supposed to be a respectable company, how can they have such a little heart. I am now in financial problems and my life is even worse.
I am so depressed over this, i even offered to pay for the month and to keep using their service if they switched me to a monthly plan and they said no.
Just checked, and it looks like you were refunded fully. Hope that makes your day a bit better.
It makes my LIFE better. Thank you DropBox for doing this, it really means more to me than I could ever express.
Sincerely,
Alberta
The same thing just happened to me, I was researching dropbox for my company and somehow charged to my personal paypal $750.00. We will likely move forward with dropbox but at my company's expense, not mine. How did this happen?
- Rob_Cash
furniturePM wrote:
The same thing just happened to me, I was researching dropbox for my company and somehow charged to my personal paypal $750.00. We will likely move forward with dropbox but at my company's expense, not mine. How did this happen?
When a trial hits the end of its trial time, it converts over to a paid team account, as noted during the sign up process. When the trial for the Business account was set up, you entered the Paypal info, as we can only use whatever billing system that you provide when the trial is created (We can't, for example, assume that your personal account is the same payment system, so we have to ask on each account created)
I see that the refund has been issued already, so you should have everything back in place shortly, and apologies for the surprise.
- I hope Dropbox will refund me, too! I'm really glad to hear this. I'm a single professional working mother with so much going on, I can't afford this and can't afford the time to fight a big company for a refund either.
It took a lot of clicking but I managed to find where to cancel my trial and request a refund.
It was a lot easier than i thought and the $750 is back in my account.
You really have to look for where to do this in your account settings.
- rob, please help me check for a refund. i don’t intend to use dropbox. i don’t understand dropbox either especially the business. i am just charged today and within this day an hour im asking for a refund. i am single mom of 2 kids and i can’t afford to waste a hefty 750. please please help me. i’m begging. i have no idea where to get my money for my kids this month. please.
- Mark
Super User II
You need to log a ticket as has been stated already.
You can do that at www.dropbox.com/support
You can then track at http://dropbox.zendesk.com- 7789224
7789249
7789447
7789504
mark help.
- Rob_Cash
cheyenne wrote:
rob, please help me check for a refund. i don’t intend to use dropbox. i don’t understand dropbox either especially the business. i am just charged today and within this day an hour im asking for a refund. i am single mom of 2 kids and i can’t afford to waste a hefty 750. please please help me. i’m begging. i have no idea where to get my money for my kids this month. please.I see that you opened tickets on this, and I will watch those as well. Generally in the case of refunds, once processed it can take 3-5 days for the banking system to reflect the refund.
