Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Subscription has been taken from our account which we never subscribed too.As we are basic we cant cancel the account.Did Dropbox sort your cancellation out?
@Steadicam 1 wrote:
Subscription has been taken from our account which we never subscribed too.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
@Steadicam 1 wrote:
Subscription has been taken from our account which we never subscribed too.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
@Steadicam 1 wrote:
They have been taking yearly payments since, the last taken this April 24.
Are you sure there isn't a second account? Use the credit card charge lookup tool to identify the account you're being billed for.
You cannot get in touch with Dropbox no email!!
In my original reply I described exactly how you can contact Dropbox for billing related issues. Follow those steps and you'll be able to open a ticket with Support.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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