We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

bijuthomas 's avatar
bijuthomas
New member | Level 1
2 days ago

Credit Card got billed Nov. 2024 for a Dropbox team account deleted/disbanded in Oct. 2024

Hi

I had a dropbox member account associated with team account until last month, October 2024. 

I received a notification (screenshot below) in late September informing that the team has been locked and will be deleted after October 3rd. 

The team has now been deleted and I am no longer a member of that account. Yesterday our team leader received a credit card notification alert from the bank indicating dropbox charge $54 (transaction ID. [email removed as per Community Guidelines]).

I want to understand how did our team account get billed after the account has been deleted. Is this a recuring charge?. 

There was no indication of any charge on the email the team member received on September 30th. 

Please appreciate if you could give an urgent response stating that how this can be resolved. 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey @bijuthomas, let's jump right into this! 

    Is it possible that this charge was linked on a different Dropbox account, and not the Team you used to be part of? 

    Have you or your colleague used our self-serve look up tool in order to see if you can locate the email address behind this charge? 

    Keep me posted, and we'll take it from there! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!