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bijuthomas 's avatar
bijuthomas
New member | Level 1
10 days ago

Credit Card got billed Nov. 2024 for a Dropbox team account deleted/disbanded in Oct. 2024

Hi I had a dropbox member account associated with team account until last month, October 2024.  I received a notification (screenshot below) in late September informing that the team has been loc...
Billing
Plans
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 days ago

Hey @bijuthomas, let's jump right into this! 

Is it possible that this charge was linked on a different Dropbox account, and not the Team you used to be part of? 

Have you or your colleague used our self-serve look up tool in order to see if you can locate the email address behind this charge? 

Keep me posted, and we'll take it from there! 

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