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KafS's avatar
KafS
New member | Level 2
5 months ago

All my folders suddenly disappeared from my Dropbox account

Hi,

Suddenly I have all my folders and subfolders that have disappeared from my Dropbox. 

I don't share this Dropbox with any one.

I haven't found anything relating trace of deletion of files.

The only file existing is "Prise en main de Dropbox.pdf" at the root. It seams that my Dropbox have been totaly reinitialized.

I hope there is a way to restore my files.

Best regards

Delete
Restore
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi there KafS - sorry to hear about your missing files.

     

    If you've ensured that you're logged into the correct account, could you have a look at your events page and let me know if you see any signs of the files there?

     

    Thanks!

    • KafS's avatar
      KafS
      New member | Level 2
      5 months ago

      Hi Walter,

      Thaknks for your quick answer!

      As I notice in my message I haven't found anything relating trace of deletion of files.

      No signs of the files deletion there?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        When is the last time you remember seeing them on the website KafS?

         

        Do you happen to have more than one email addresses perhaps? 

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