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Linda2024's avatar
Linda2024
New member | Level 1
2 days ago

Essentials trial and a Business trial both active, how can I cancel the Essentials trial?

Hi, I am on an Essentials trial plan and upgraded to the Business plan, which also offered me the 30 day free trial. I decided to upgrade to the business plan and I put in my payment details but now I have an Essentials trial going and the Business trial going. I wanted to upgrade the folders I have in the Essentials plan to the Business plan, please help me with this, thank you.

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    23 hours ago

    Hi Linda2024, thanks for bringing this to our attention.

     

    Have you tried cancelling the Dropbox Essentials trial?

     

    Did you upgrade to that trial via the mobile app, or the website directly?

     

    This will help me to assist further!

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