You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Steadicam 1's avatar
Steadicam 1
Helpful | Level 5
6 months ago

Charged for subscription we never subscribed to

Subscription has been taken from our account which we never subscribed too.As we are basic we cant cancel the account.Did Dropbox sort your cancellation out?  
  • Rich's avatar
    6 months ago

    Steadicam 1 wrote:

    Subscription has been taken from our account which we never subscribed too.


    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.