Learn how to make the most out of the Dropbox Community here 💙!
Remove External User(s) Delete Ability
PLEASE allow us to restrict the ability of external users to delete files and folders in a shared folder. I just ran into an issue where a user, that had edit permission, deleted all of the files and folders in a shared folder. Allow us to restrict the ability to delete by users. Or change the view permission to upload files and folders. This seems so easy to do, yet it doesn't happen. If I'm missing a setting, please enlighten me. Thank you.
Can't view offline files on iPad without access to the internet
Something changed over the last couple of months. I have hundreds of JPEG photos of sheet music I made and stored in Dropbox, with each jpeg saved in the Dropbox app on my iPad to be viewable off-line so that I can access them while I perform. After many years of using it this way, very abruptly something changed and my stored offline jpegs and folders are no longer viewable on my iPad if I don’t have Internet access. They all still have the blue icon illuminated indicating they are stored to my app for offline viewing but if the internet goes, everything vanishes if I’m in a remote area without internet or cell service I can no longer access any of the images that are stored in the app for offline use ; this is a brand new issue after using Dropbox to do this for over a decade. is there something I can fix in settings? Or was something changed permanently about the iPad app?
Is it possible Dropbox deleted my photos due to inactivity/being over-quota?
Hello, Has dropbox at anytime removed/deleted photos due to low storage or not accessing dropbox w/in a certain time frame? I have dropbox accounts under two separate email addresses. One has photos and the other does not. I created them so that I could put photos on them so Im a bit confused why Id have an account and no photos and I seem to think the 2nd account had photos. Is there anywhere I can check as to the history? What could have happened to my photos? I did look through some articles and didnt really understand them...other than asking if the photos stored on DropBox are somehow connected to our PC's? There was something mentioned about syncing them. I only recall adding photos to drop box as a storage device. idk honestly. Thanks for any information you can provide.
Enable create and rename folders/files on MacOS Dropbox application for admin users
After a recent dropbox update, at the top level, admin users are unable to create and rename files on their desktop dropbox application for Mac users (OS version: Sequoia 15.3.2). This slight change has made it more of a hassle to use the desktop app, it makes it appear obsolete to be honest. My team needs a number of folders to created frequently as we get new cases quite frequently. After the new update, as the admin user, I have to navigate to my web browser in order to create a folder and then come back to my desktop app to add all the relevant documents into that folder. If I make a mistake in the name of the folder, I can't change the name of the folder I have to go back to web browser, find the folder and then change it from there. It is such that even as an admin user on my computer, when I go to unlock the folder at the top level to give me read and write access, it automatically switches back as it is something that has been enabled from the software and not the user end. I could see the justification for having this restriction for non-admin users but for admin users whose job description requires the creation and modification of top level files, it has added an additional step in work flow that is cumbersome. In the past, all these could be done directly from the desktop app. I would like to request that the feature be put back as it was. The new change is not user friendly at all.
Original account login lost after signing in with Google
Hello, I'm no longer able to access my original Dropbox account, which has an email-based login. I was able to access this account a few hours ago until I mistakenly accessed Dropbox using the Google-based login. As the Google login used the same email as my original email-based account, now every time I log in using email and password I can only see the Google-based account. It looks like this has replaced my original account, and all files are missing. All of this despite logging out and trying many times to reset the password. I have found other posts created by users with the same problem, but none of them seem to have a solution explained in the thread. Thanks in advance!
Online-only not working in Surface Pro 11 (Snapdragon version)
Recently I went back to Dropbox having read that it now works with Snapdragon Windows versions, but currently I have a significant issue. I cannot have any online-only file in my SP11, thus I cannot have all Dropbox files in my device. I have this in the main DP screen: Then I go to "Manage hard disk space", select folders and make online-only. In less than a second I get the message they are online-only, but they aren't. Any idea how to solve this? Thanks in advance.
Open dropbox file/folder links open on desktop
Hi there. Love Dropbox. I moved our whole team to it from Google Drive much to all of our delight. The one hiccup that keeps coming up (was also an issue with Drive, but would be a game changing new feature from DB) is sharing links. Our team uses the desktop app to work with files directly in finder, but we share links to files and folders on slack and in email, etc... Right now we click a link, it opens the browser as expected, we find the file path in browser and then follow that path in finder. That seems like an awful lot of work when we have a direct connection between our finder and dropbox in the app. Perhaps the website could provide a link that connects to the desktop app, opening the folder/file in finder or windows explorer. Seems like a reasonable option to me, but what do others think?
