Not receiving 6 digit verification code

[elhdesigner]

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

[Nancy]

Hi @lityum! Did you check the spam folder of your Dropbox’s email address? Have you added no-reply@dropbox.com to your email contacts?

If you have any linked devices to that account, double check their notifications, too. You may be able to find the one-time code there.

[lityum]

Hello Nancy, 

Ive checked my inbox but there is no e-mail 

[lityum]

By the way, 

its my ticket number

22693042

[Nancy]

Thanks for the ticket number, @lityum! Did you also add no-reply@dropbox.com to your email contacts, and checked the notifications on any linked devices?

[lityum]

Hi Again
Unfortunately ı don’t have any linked device
And I added no-reply e mail address in to address book

[Megan]

Hi @lityum, in this case can I send you an email, please? 

[lityum]

Of course 

[removed per the Dropbox Community Guidelines]

That’s that mail that I would like to access

[DIMITRIS4]

I have for a long time an account and i have never activate the two step verification. Now I am trying to log in and i have problem because I have to write down an extra 6-digit code but nothing comes to my email which I have as a username at my dropbox account. How can I skip that?

Thank you in advance.

Dimitris

[Hannah]

Hey @lityum, before we reach out to you, if you have access to the email associated with your Dropbox account, can you try to reset your password, to see if that bypasses the 6 digit code?

And @DIMITRIS4, can you also try the same, to see if that helps?

[DIMITRIS4]

I selected ‘Forgot your password’. Then I wrote down my email with with I had create my account but I don’t receive any email. I have to tell that I know for sure and I remember my username and password. While I write them it doesn’t say that they are false. So they are correct. Please help 🥺