Not receiving 6 digit verification code

[elhdesigner]

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

[Walter]

Hey @Meraj ansari, could you elaborate on the issue you're facing so that we can assist further? 

[Meraj ansari]

sir asking for my dropbox security code

[Walter]

Are you referring to a 2 factor authentication code or one time security code to access your Dropbox account @Meraj ansari?  

Do you have access to the email address that's linked with the Dropbox account in question? 

[AsiDul]

Hello, I had to create this new account because my other account is not recieving the password reset or the 6 digit code. I have already tried logging in in. private browser, clearing the cache, adding the no reply email to my contact list. But nothing seems to be working.  

[AsiDul]

I am not getting an email for me to put. the 6 digit code after I login. 

[AsiDul]

I'm not receiving it either for the account that I am actually trying to access

[gopgop]

Hi, I can not recieved the verify code in email because my email is no longer exist, is there any way I can get my acc back??

[Megan]

Hi @AsiDul, let's jump right into this! 

Can I send you an email, in order for us to have a closer look into this?

Keep me posted! 

[AsiDul]

We were able to recover it! Thank you so much!

[lityum]

Hello I've same problem. 

My e-mail is [removed per Community Guidelines]

I cant receive any 6-digit code

Im writing my friend account because I couldnt login anyway. 

I have access to my e-mail [removed per Community Guidelines]

pls help me Megan:)