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Forum Discussion
I'm not receiving the email to verify my account, any help?
For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?
I've been trying to get this verification email for a few days now but it's not coming through. It's a work email and I had our IT department give me access to the quarantined folder but I don't see it there either. It's also not in my Spam/Junk. When I log in I get a red ribbon at the top of the screen that says "We can't reach you at [email address]. To make sure you don't lose access to your account, update your email"
- maher1982
Super User
Hi, Please follow next three steps:
1- Check your spam folder to make sure it didn't end up there.
2- You can also add the email address no-reply@dropbox.com to your address book and then try sending the email again.
3- If you're still not receiving the email, contact your email service provider to troubleshoot further.
I hope this was helpful for you
Yeah I unfortunately already tried those steps, but thank you for the reply!
and I correctly receive mail from the Dropbox community ...
Hi @Megan, having same issues, i cannot verify my new email address, the email never get to my inbox, I have already try all the options in this forum, as follows
- Cehcking spam folder
- From diferente browsers
- From private / incognite window
- Add contact no-reply@dropbox.com
With no luck, I saw you could help to solve other this issue, very grateful if you could address me, it is very important for me to be able to change the email of my dropbox account.
Dear Megan,
yesterday did you receive my e-mail?
I'm referring to this conversation:
thank you,
Annarita
- Megan
Dropbox Staff
Problem persists...
Dropbox still unable to send verification email. Unbelievable
