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Forum Discussion
I'm not receiving the email to verify my account, any help?
For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?
I've been trying to get this verification email for a few days now but it's not coming through. It's a work email and I had our IT department give me access to the quarantined folder but I don't see it there either. It's also not in my Spam/Junk. When I log in I get a red ribbon at the top of the screen that says "We can't reach you at [email address]. To make sure you don't lose access to your account, update your email"
maher1982
Super User
Super UserHi, Please follow next three steps:
1- Check your spam folder to make sure it didn't end up there.
2- You can also add the email address no-reply@dropbox.com to your address book and then try sending the email again.
3- If you're still not receiving the email, contact your email service provider to troubleshoot further.
I hope this was helpful for you
Yeah I unfortunately already tried those steps, but thank you for the reply!
- maher1982
Nick Smith I hope that you will find a solution to your problem soon
- Megan
Dropbox Staff
Hey Nick Smith, I hope you're doing well!
Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?
Keep me posted!
Requesting in Incognito mode worked, thank you so much Megan!
