You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jro76's avatar
jro76
Explorer | Level 3
4 months ago

Never received verification email

As others have had the same issue, so too am I not able to receive the verification email to verify my email address.  I have tried the "resend email" numerous times as well as checked spam/junk, clu...
Account Settings
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey there jro76 - sorry to hear you're having issues with this.

 

Since you've tried most of the troubleshooting you could from your end, may we reach out via email to have a further look internally?

 

Let us know and we'll reach out to the email address that's associated with your profile here, on our Community. 

 

Thanks!

  • jro76's avatar
    jro76
    Explorer | Level 3
    4 months ago

    Yes please do! You can't do much on Dropbox without verifying your email. Thank you

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey jro76!

       

      I just emailed you about this issue and we'll continue there.

       

      Thanks!

      • jro76's avatar
        jro76
        Explorer | Level 3
        4 months ago

        Hi Hannah.

        I just responded to your email.

        Thank you !

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!