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Henry lee's avatar
Henry lee
Helpful | Level 6
9 months ago
Solved

Hotmail not receiving verification email from Dropbox

My dropbox login was reseted after i switched phone. While attempting to login, a verification code was sent to my email. I have tried adding no-reply@dropbox.com, multiple attempt over few days. Refresh spam multiple times, not a single verification email receive for my hotmail acct. I even got an ad mail from Dropbox no-reply@em-s.dropbox.com with invitation to download desktop app. Apparently drobox basic doesn't even have the service to email their customer support for help. So please anyone can help me out?

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  • Zed's avatar
    Zed
    8 years ago

    Hi djfrankief,

     

    Let' s check on some things together:

     

    1) Make sure you have configured your Antivirus/Firewall software to allow Dropbox to run.

    2) Make sure you are not running a Beta version of the Dropbox app :

    1. Log in to www.dropbox.com using your web browser.
    2. Click on your name at the top right corner of the page.
    3. Click on "Settings".
    4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
    5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.

     

    3) Check for incompatible file names -  You can use Dropbox's "Bad Files Check" webpage here to determine which files are not syncing due to incompatibilities:

     


    4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.

     

    Let me know if you need further help!

     

    Thanks!

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi there @Henry lee - sorry to hear about this.

     

    Could you try another browser to request the verification email and let us know how it goes?

     

    If you still have issues with this, we will need to reach out via email to investigate further. 

     

    Thanks!

     
    • Henry lee's avatar
      Henry lee
      Helpful | Level 6
      9 months ago
      I'm using mobile Gmail app & outlook app. Both refreshed multiple times for inbox & spam yet no new email.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Can you try using a web browser instead and let me know how it goes @Henry lee?

         

        If you still have issues with this, let us know here and we'll reach out to the email address that's linked to your Community profile to have a further look internally. 

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My dropbox login was reseted after i switched phone. While attempting to login, a verification code was sent to my email. I have tried adding no-reply@dropbox.com, multiple attempt over few days. Refresh spam multiple times, not a single verification email receive for my hotmail acct. I even got an ad mail from Dropbox no-reply@em-s.dropbox.com with invitation to download desktop app. Apparently drobox basic doesn't even have the service to email their customer support for help. So please anyone can help me out?

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My dropbox login was reseted after i switched phone. While attempting to login, a verification code was sent to my email. I have tried adding no-reply@dropbox.com, multiple attempt over few days. Refresh spam multiple times, not a single verification email receive for my hotmail acct. I even got an ad mail from Dropbox no-reply@em-s.dropbox.com with invitation to download desktop app. Apparently drobox basic doesn't even have the service to email their customer support for help. So please anyone can help me out?

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Hotmail not receiving verification email from Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:788709"},"body":"

Hi there @Henry lee - sorry to hear about this.

\n

 

\n

Could you try another browser to request the verification email and let us know how it goes?

\n

 

\n

If you still have issues with this, we will need to reach out via email to investigate further. 

\n

 

\n

Thanks!

\n
\n
 
\n
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Can you try using a web browser instead and let me know how it goes @Henry lee?

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\n

If you still have issues with this, let us know here and we'll reach out to the email address that's linked to your Community profile to have a further look internally. 

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OMG! stupid outlook/hotmail auto filter dropbox's email to NOTIFICATION folder!!! after so many tries & i just notice that... sorry for all the trouble! 

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