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Henry lee's avatar
Henry lee
Helpful | Level 6
4 months ago

Hotmail not receiving verification email from Dropbox

My dropbox login was reseted after i switched phone. While attempting to login, a verification code was sent to my email. I have tried adding no-reply@dropbox.com, multiple attempt over few days. Refresh spam multiple times, not a single verification email receive for my hotmail acct. I even got an ad mail from Dropbox no-reply@em-s.dropbox.com with invitation to download desktop app. Apparently drobox basic doesn't even have the service to email their customer support for help. So please anyone can help me out?

Account Access
Account Settings
Dropbox Basic
  • Henry lee's avatar
    Henry lee
    4 months ago

    OMG! stupid outlook/hotmail auto filter dropbox's email to NOTIFICATION folder!!! after so many tries & i just notice that... sorry for all the trouble! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi there @Henry lee - sorry to hear about this.

     

    Could you try another browser to request the verification email and let us know how it goes?

     

    If you still have issues with this, we will need to reach out via email to investigate further. 

     

    Thanks!

     
    • Henry lee's avatar
      Henry lee
      Helpful | Level 6
      4 months ago
      I'm using mobile Gmail app & outlook app. Both refreshed multiple times for inbox & spam yet no new email.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Can you try using a web browser instead and let me know how it goes @Henry lee?

         

        If you still have issues with this, let us know here and we'll reach out to the email address that's linked to your Community profile to have a further look internally. 

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