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Forum Discussion

just a user's avatar
just a user
Helpful | Level 5
3 years ago

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.

  • Hannah's avatar
    Hannah
    3 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey just a user, thanks for bringing this to our attention.

     

    Can I actually send you an email, so we can look into this internally?

     

    Thanks.

    • just a user's avatar
      just a user
      Helpful | Level 5

      i'm sorry, just wanna check since i have problem with dropbox's emails. have you emailed yet? Hannah 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

    • projectbluesky22's avatar
      projectbluesky22
      Explorer | Level 3

      hi Hannah,

       

      I'm having this same issue. Are you able to assist me also please?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi projectbluesky22, happy Tuesday! 

         

        Have you tried a different browser, in order to request for a verification email, and password through that?

         

        Let me know of any updates!

  • Laura Bloom's avatar
    Laura Bloom
    New member | Level 2

    I have the issue of not receiving a verification email. It is not going into spam I have been trying for 8 days. it will tel me I am not verified. but no email come brought to verify. How do I get it verified so hat I can use it ?

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey Laura Bloom, sorry to hear about this.

       

      If you've ensured that you're using the correct email address for this, would it be OK if we reach out via email to have a further look internally? 

       

      Let us know here and we'll use the email address that's associated with your Community profile. 

       

      Thanks!

      • fdiamond's avatar
        fdiamond
        Explorer | Level 3

        Hi,

         

        I'm having the same issue. Unable to change my email address on my account, the email message with the verification never arrives on my new inbox.

  • Stormer's avatar
    Stormer
    New member | Level 2

    Hi, I'm not receiving e-mails for: 1. verify e-mail 2. Password reset. I've tried suggestions on checking for e-mail in spam folder and also adding no-reply@dropbox.com. I can't even talk to chat bot support, as I need to verify my e-mail first.

    • Stormer's avatar
      Stormer
      New member | Level 2

      Note, the e-mail address I've registered has just received e-mails from Dropbox Community.

      • Stormer's avatar
        Stormer
        New member | Level 2

        Can someone please suggest how I can contact drop box support for a solution to this issue. Thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey 9505868509, sorry to see that you're having an issue.

       

      Just to clarify, are you not receiving the password reset email or did you just forget your password?

       

      If you simply forgot it, you can reset it from this page: https://www.dropbox.com/forgot 

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