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Forum Discussion

just a user's avatar
just a user
Helpful | Level 5
3 years ago

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and th...
Account Settings
Dropbox Plus
emails
Passwords
Security
  • Hannah's avatar
    Hannah
    3 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey 9505868509, sorry to see that you're having an issue.

 

Just to clarify, are you not receiving the password reset email or did you just forget your password?

 

If you simply forgot it, you can reset it from this page: https://www.dropbox.com/forgot 

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