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Forum Discussion

just a user's avatar
just a user
Helpful | Level 5
3 years ago

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and th...
Account Settings
Dropbox Plus
emails
Passwords
Security
  • Hannah's avatar
    Hannah
    3 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Laura Bloom, sorry to hear about this.

 

If you've ensured that you're using the correct email address for this, would it be OK if we reach out via email to have a further look internally? 

 

Let us know here and we'll use the email address that's associated with your Community profile. 

 

Thanks!

fdiamond's avatar
fdiamond
Explorer | Level 3
2 years ago

Hi,

 

I'm having the same issue. Unable to change my email address on my account, the email message with the verification never arrives on my new inbox.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey fdiamond, sorry to hear about this.

     

    Have you taken a look at your email's spam/junk folder as well to see if the verification email somehow ended up there?

    • fdiamond's avatar
      fdiamond
      Explorer | Level 3
      2 years ago

      Yes, but it is not there. I even deactivated my spam filter and it still hasn't arrived.

      • Alynnz's avatar
        Alynnz
        New member | Level 2
        2 years ago

        I'm having the exact same issue. Requested verification email to "resend" various times, not located in my spam/junk folder either. @Hannah can you please help?

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