We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

just a user's avatar
just a user
Helpful | Level 5
3 years ago

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and th...
Account Settings
Dropbox Plus
emails
Resetting Passwords
Security
  • Hannah's avatar
    Hannah
    3 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey just a user, thanks for bringing this to our attention.

 

Can I actually send you an email, so we can look into this internally?

 

Thanks.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!