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Forum Discussion

just a user's avatar
just a user
Helpful | Level 5
3 years ago

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and th...
Account Settings
Dropbox Plus
emails
Passwords
Security
  • Hannah's avatar
    Hannah
    3 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey just a user, thanks for bringing this to our attention.

 

Can I actually send you an email, so we can look into this internally?

 

Thanks.

  • just a user's avatar
    just a user
    Helpful | Level 5
    3 years ago

    i'm sorry, just wanna check since i have problem with dropbox's emails. have you emailed yet? Hannah 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

  • projectbluesky22's avatar
    projectbluesky22
    Explorer | Level 3
    3 years ago

    hi Hannah,

     

    I'm having this same issue. Are you able to assist me also please?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi projectbluesky22, happy Tuesday! 

       

      Have you tried a different browser, in order to request for a verification email, and password through that?

       

      Let me know of any updates!

      • projectbluesky22's avatar
        projectbluesky22
        Explorer | Level 3
        3 years ago

        Hi yes I've tried Safari, Chrome and Firefox and also using private tabs

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