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User48's avatar
User48
New member | Level 2
2 months ago

I'm trying to verify my email address, but I'm not receiving the email.

Hello,

 

I tried two days ago and then today multiple times to 'verify my email address'.  I see nothing in my Junk Email either.  I immediately received an email from Dropbox stating I've 'earned a new badge' after creating a Community Username.  Since I have a Basic plan, I am not allowed to contact Dropbox via email, chat, or phone.  Please help.

 

Thank you,

 

 

 

emails
Security
  • Nancy's avatar
    Nancy
    2 months ago

    Thanks for giving that a go, User48! Can you check with your IT then and see if there could be something that’s blocking emails from Dropbox, in general? 

     

    If there’s not, I can log a ticket for you to the email address you see here.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for letting us know about this on the forum, User48!

     

    Can you also add no-reply@dropbox.com to your email contacts and resend the verification email? 

     

    If this doesn’t help, I’d like to know if you’re using a personal email address or if it belongs to your work domain.

     

    Keep me posted for any updates.

    • ofg205's avatar
      ofg205
      New member | Level 2
      31 days ago

      Hi all, 

       

      The same thing is happening to me despite having added the noreply email address - I'm also on a Basic plan so have limited customer support options. Please could someone assist? 

       

      Thanks so much, 

      Liv

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        31 days ago

        Hi ofg205, please could you get in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

         

        From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

  • User48's avatar
    User48
    New member | Level 2
    2 months ago

    Hi Nancy,

     

    I've now added no-reply@dropbox.com to my email contacts.  I tried resending the verification email and it isn't going through.  This is a work domain email.


    Thank you,

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for giving that a go, User48! Can you check with your IT then and see if there could be something that’s blocking emails from Dropbox, in general? 

       

      If there’s not, I can log a ticket for you to the email address you see here.

      • David Batchelor's avatar
        David Batchelor
        New member | Level 2
        2 months ago

        I am seeing the same problem.  I receive messages showing ".. invited to view..." from no-reply@dropbox.com with a verify request .I click on the "add to Dropbox" but the email never appears.  I am testing with 2 accounts each on a windows 10 system using my gmail account and a private domain account.

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