I'm not receiving the notification to verify my Passwords account on my iPhone
I have Dropbox Plus with 2 TB of storage.
I've been using Dropbox Passwords on one PC with Google Chrome browser and on my iPhone (14) with no real issues.
That PC had a coffee incident and is in for repairs. I took the opportunity to buy a new (additional) PC. I'm trying to instal the Chrome extension for passwords on the new PC. It says it's sending a notification to my iPhone and the original PC for me to acknowledge. As far as I can tell that notification never makes it to my iPhone (I don't have the other PC at present to check.
Then I try using Recovery Words - I can access them from the settings in the Dropbox Passwords app on my phone. I enter all 12 words very carefully and get told "Something went wrong, please try again".
Thanks fro the suggestions. I've appled all available Windows Updates and checked that Chrome is the latest version. Removed and re-applied the extension and the result is the same
This morning I spent a while on chat with Dropbox Support. But we still got nowhere.
In the end, since the app was still functioning fine on my phone, I exported the data to csv and emailed it to myself, saved in Downloads on my computer. Then used the "Reset Account" function in the (Chrome) browser. Established a new account from the browser (authenticating with Dropbox id and psw. Then I could import the data from the csv (easy).
Back on the iPhone, the data had been cleared from the app and I had to authenticate.
Again it said it had sent a notification to the Chrome browser, but I didn't see it. So I used the new Recovery Words from the new browser setup to authenticate on the iPhone.
Now I am back up and running 🙂
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
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I have Dropbox Plus with 2 TB of storage.
\n
I've been using Dropbox Passwords on one PC with Google Chrome browser and on my iPhone (14) with no real issues.
\n
That PC had a coffee incident and is in for repairs. I took the opportunity to buy a new (additional) PC. I'm trying to instal the Chrome extension for passwords on the new PC. It says it's sending a notification to my iPhone and the original PC for me to acknowledge. As far as I can tell that notification never makes it to my iPhone (I don't have the other PC at present to check.
\n
Then I try using Recovery Words - I can access them from the settings in the Dropbox Passwords app on my phone. I enter all 12 words very carefully and get told \"Something went wrong, please try again\".
\n
No amount of trying solves the issue.
","body@stringLength":"833","rawBody":"
I have Dropbox Plus with 2 TB of storage.
\n
I've been using Dropbox Passwords on one PC with Google Chrome browser and on my iPhone (14) with no real issues.
\n
That PC had a coffee incident and is in for repairs. I took the opportunity to buy a new (additional) PC. I'm trying to instal the Chrome extension for passwords on the new PC. It says it's sending a notification to my iPhone and the original PC for me to acknowledge. As far as I can tell that notification never makes it to my iPhone (I don't have the other PC at present to check.
\n
Then I try using Recovery Words - I can access them from the settings in the Dropbox Passwords app on my phone. I enter all 12 words very carefully and get told \"Something went wrong, please try again\".
\n
No amount of trying solves the issue.
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Have you checked Chrome is at a recent version? It may need an update if its a new PC - same for Windows.
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Thanks fro the suggestions. I've appled all available Windows Updates and checked that Chrome is the latest version. Removed and re-applied the extension and the result is the same
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This morning I spent a while on chat with Dropbox Support. But we still got nowhere.
In the end, since the app was still functioning fine on my phone, I exported the data to csv and emailed it to myself, saved in Downloads on my computer. Then used the \"Reset Account\" function in the (Chrome) browser. Established a new account from the browser (authenticating with Dropbox id and psw. Then I could import the data from the csv (easy).
Back on the iPhone, the data had been cleared from the app and I had to authenticate.
Again it said it had sent a notification to the Chrome browser, but I didn't see it. So I used the new Recovery Words from the new browser setup to authenticate on the iPhone.
Now I am back up and running 🙂
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Super User II
